Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or profile
• Request shipping services or quotes
• Track packages
• Contact our customer support
• Subscribe to our newsletter
• Submit forms on our website

This information may include:

• Name and contact information (email, phone number, address)
• Shipping and billing addresses
• Payment information (processed securely through third-party providers)
• Package details and contents
• Communication preferences

Automatically Collected Information

When you use our website or mobile application, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (when permitted)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our shipping services
• Process transactions and send transaction-related communications
• Track packages and provide delivery updates
• Respond to your comments, questions, and customer service requests
• Send you technical notices, security alerts, and administrative messages
• Communicate with you about products, services, promotions, and events
• Monitor and analyze trends and usage patterns
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Payment processing companies
• Shipping carriers and logistics partners
• Cloud hosting providers
• Customer support platforms
• Analytics and marketing service providers

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or other illegal activity
• Protect the safety of users and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection
• Secure data centers and infrastructure

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a structured, commonly used format.

Correction

You can request that we correct inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to certain legal obligations.

Restriction and Objection

You can request restriction of processing or object to certain types of processing of your personal information.

Communication Preferences

You can opt out of promotional communications by following unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you interact with our services
• Provide personalized content and advertisements
• Analyze website performance and usage

You can control cookies through your browser settings and other tools. For more information, please see our Cookies Policy.

7. International Data Transfers

As a global shipping company, we may transfer your personal information across borders to countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors we consider include:

• Legal requirements and obligations
• Business purposes and operational needs
• Dispute resolution and legal claims
• Your consent and preferences

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: