Terms of Service

1. Acceptance of Terms

By accessing or using myDelivery Express services, website, or mobile applications, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

myDelivery Express provides shipping, logistics, and package delivery services including:

• Domestic and international package delivery
• Express, standard, and economy shipping options
• Package tracking and monitoring services
• Freight and logistics solutions
• E-commerce integration and specialized industry shipping

3. User Responsibilities

Account Registration

To use certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Update information promptly when changes occur
• Accept responsibility for all activities under your account

Acceptable Use

You agree not to use our services to:

• Ship prohibited, illegal, or dangerous items
• Provide false or misleading information about package contents
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Disrupt or interfere with our services or systems
• Use our services for any unlawful or fraudulent purpose

4. Shipping Terms and Conditions

Package Acceptance

We reserve the right to refuse shipment of any package that:

• Contains prohibited or restricted items
• Is not properly packaged or labeled
• Exceeds size or weight limitations
• Poses safety or security risks
• Violates applicable laws or our policies

Prohibited Items

The following items are prohibited from shipment:

• Hazardous materials and dangerous goods (unless specially arranged)
• Illegal drugs and controlled substances
• Weapons and ammunition
• Perishable items (unless using appropriate services)
• Live animals or plants
• Currency, jewelry, and high-value items (without declared value coverage)
• Items that may damage other packages or equipment

Delivery Terms

Delivery times are estimates and not guarantees unless explicitly stated. Factors that may affect delivery include:

• Weather conditions and natural disasters
• Customs delays for international shipments
• Incorrect or incomplete address information
• Recipient unavailability
• Security delays and inspections

5. Pricing and Payment

Service Rates

Shipping rates are determined based on:

• Package weight, dimensions, and destination
• Service type and delivery speed
• Additional services requested (insurance, signature confirmation)
• Fuel surcharges and other applicable fees

Payment Terms

Payment is due at the time of service unless credit arrangements have been established. We accept major credit cards, debit cards, and electronic payments. Returned checks or failed electronic payments may incur additional fees.

6. Liability and Insurance

Limitation of Liability

Our liability for loss or damage to packages is limited to:

• The actual value of the package contents (up to declared value)
• Maximum liability limits as specified in our rate guide
• The shipping charges paid for the specific shipment

We are not liable for:

• Consequential, indirect, or special damages
• Loss of profits or business opportunities
• Delays in delivery (unless guaranteed service)
• Damage due to improper packaging
• Acts of God, war, terrorism, or government action

Insurance and Declared Value

Additional insurance coverage is available for purchase. Declared value coverage provides protection up to the declared amount, subject to terms and conditions.

7. Claims and Disputes

Filing Claims

Claims for loss or damage must be filed within:

• 15 days of delivery for damage claims
• 60 days of shipment date for loss claims
• Claims must be supported by appropriate documentation

Dispute Resolution

Disputes will be resolved through:

• Good faith negotiations between parties
• Binding arbitration if required
• Applicable state and federal laws

8. Intellectual Property

All content on our website and applications, including text, graphics, logos, and software, is owned by myDelivery Express and protected by copyright and other intellectual property laws. You may not use our intellectual property without written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Service Modifications and Availability

We reserve the right to:

• Modify or discontinue services with or without notice
• Update rates and terms of service
• Limit service availability to certain regions
• Implement service restrictions during peak periods

11. International Shipping

Customs and Duties

For international shipments:

• Shipper is responsible for accurate customs documentation
• Recipient is responsible for customs duties and taxes
• Packages may be subject to inspection and delays
• Some destinations may have import restrictions

Export Controls

All international shipments are subject to export control laws and regulations. Shippers must ensure compliance with all applicable requirements.

12. Termination

We may terminate or suspend your account and access to services immediately, without prior notice, for:

• Violation of these terms
• Fraudulent or illegal activity
• Non-payment of charges
• Abuse of our services or systems

13. Governing Law

These terms are governed by the laws of the State of [State] and the United States, without regard to conflict of law principles. Any legal action must be brought in the appropriate courts of [State].

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Updates to Terms

We may update these terms from time to time. Material changes will be communicated through:

• Website notifications
• Email notifications to registered users
• Updated terms posted on our website

16. Contact Information

For questions about these Terms of Service, please contact us: